Q: "I just got my iPhone 8 and I have set up the Touch ID. But I can't seem to open my iPhone 8 using the Touch ID. So what if my finger is dry and my Touch ID is not working? Been following all the suggestions on the internet and nothing seems to work. Please help me. Thank you so much."
Touch ID is an electronic fingerprint recognition feature designed for unlocking devices, making purchases in the various Apple digital media stores, and authenticating Apple Pay online or in apps. The feature has been used on all iPhones and iPads with the Home button. However, lots of iPhone users complained that the fingerprint does not work on iPhone. If you come across the same problem, you are in the right place. For solving Touch ID not working, we've put together this step-by-step guide to teach you how.
- Part 1. Why Is Touch ID Not Working on iPhone/iPad?
- Part 2. 11 Solutions to Fingerprint Touch ID Not Working
- Part 3. How to Fix Apple Touch ID Not Working with iPhone Unlocker
Part 1. Why Is Touch ID Not Working on iPhone/iPad?
The Touch ID sensor is either in the Home button or—on iPad mini and iPad Air—the top button. But the problem of Touch ID not working can be caused by various reasons. It is most likely to happen after you change the device case or the screen protector. Or your finger is neither clean nor dry when you press the Home button to unlock your device. Besides, if there is something wrong with your Touch ID hardware or fingerprint sensor, your fingerprint won't work to unlock iPhone or iPad. If Touch ID isn't working on your iPhone or iPad, then you can learn what to do in the following part.
Part 2. 11 Solutions to Fingerprint Touch ID Not Working
If you can't unlock your iPhone or iPad using Touch ID, can't enroll a fingerprint, or you're asked to enter your passcode when pressing the Home button or the top button to unlock your devices, follow these steps.
Solution 1. Force Restart iPhone/iPad
When Touch ID is not working on your iPhone or iPad, then you can go to force restart your devices. Here's how to reboot iPhone and iPad.
For iPhone 8 or later: Press and quickly release the volume up button, press and quickly the volume down button, then press and hold the side button. When the Apple logo appears, release the button.
For iPhone 7: Press and hold both the volume down button and the Sleep/Wake button at the same time. When the Apple logo appears, release the button.
For iPhone 6s or before: Press and hold the Sleep/Wake button and the Home button at the same time. When the Apple logo appears, release both buttons.
iPad with Touch ID in the top button: Press and quickly release the volume up button, then repeat with the volume down button. Press and hold the top button. When the Apple logo appears, release the top button.
iPad with the Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
Solution 2. Update iPhone/iPad to the Latest Version
To solve Apple Touch ID not working, you can update your iPhone or iPad to the latest version of iOS or iPadOS. Follow the below steps.
Step 1. Go to Settings > General, then tap Software Update.
Step 2. Tap Download and Install to download the update, enter your screen passcode, then tap Install Now.
Solution 3. Turn Apple Touch ID off and on
If the previous steps didn't help, you can try turning Touch ID off and then turn the feature on again for solving Apple Touch ID not working.
Step 1. On iPhone or iPad, tap Settings > Touch ID & Passcode.
Step 2. Turn iPhone Unlock and iTunes & App Store off then turn them on.
Solution 4. Clean Your Fingers and Touch ID Sensor
If your Touch ID is not working due to your fingers or Touch ID sensor, you should make sure that your fingers and the Touch ID sensor are clean and dry. For the Touch ID sensor, use a clean, lint-free cloth to wipe off any dirt or debris.
Solution 5. Cover the Touch ID Sensor Completely
When pressing the Home button or the top button to unlock devices, make sure that your finger should cover the Touch ID sensor completely and touch the surrounding metal ring. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
Solution 6. Enroll a Different Finger on iPhone/iPad
Sometimes, Touch ID not working is caused by the fingerprint. In this case, you can delete the fingerprint and try enrolling a different finger to add a new fingerprint.
Step 1. Open Settings on iPhone or iPad and select Touch ID & Passcode.
Step 2. Tap the fingerprint, then tap Delete Fingerprint to delete your fingerprint.
Step 3. Tap Add a Fingerprint and follow the onscreen instructions to add a fingerprint.
Solution 7. Check iPhone/iPad Case and Screen Protector
If you're using a case or screen protector, make sure it doesn't cover the Touch ID sensor or the surrounding ring. You can try removing the device case or changing the screen protector so that the Touch ID can accurately read your fingerprint.
Solution 8. Reset the Network Settings on iPhone/iPad
Another method to solve the Touch ID not working issue is to reset your device's network settings. Some users have fixed Touch ID not working by resetting the network settings.
Step 1. On your iPhone or iPad, launch the Settings app and tap General.
Step 2. Select Transfer or Reset iPhone/iPad, then tap Reset > Reset Network Settings.
Solution 9. Turn on Press Home to Unlock iPhone/iPad
The feature of Press Home to Unlock is used for those iPhones and iPads with the Home button. When the Touch ID is not working on your device, go to disable this feature.
Step 1. Navigate to Settings > Accessibility, then tap the Home button.
Step 2. Under Home button, turn Rest Finger to Open on.
Solution 10. Reset iPhone/iPad to Factory Settings
Resetting your device to factory settings is a way that can help you all kinds of issues related to the iPhone or iPad. But it will erase all the content and settings on the device.
Step 1. Head to Settings > General, then tap Transfer or Reset iPhone/iPad.
Step 2. In the pop-up window, select Erase All Content and Settings.
Step 3. Tap Continue, then enter the screen passcode for your device.
Solution 11. Restore iPhone/iPad via iTunes
iTunes can be used to deal with lots of system issues on the iPhone, iPad, or iPod touch. Here you can make use of iTunes to solve Touch ID not working on your iPhone or iPad.
Step 1. Connect your iPhone to your trusted computer with a USB cable then open iTunes.
Step 2. Click your device icon, go to the Summary tab, then click the Restore iPhone button.
Step 3. Select the Back up option to make a backup of your device. After that, click the Restore button to fix your device.
Part 3. How to Fix Apple Touch ID Not Working with iPhone Unlocker
If you don't want to go through the hassle of fixing Touch ID not working, the best option is to use an iPhone unlocker like MagFone iPhone Unlocker. A professional unlocking tool can quickly and efficiently help you fix various unlocking issues, including Apple Touch ID not working. There are lots of iPhone unlockers on the internet, and we do recommend MagFone iPhone Unlocker to you.
MagFone iPhone Unlocker is an easy-to-use yet powerful unlocking tool for iPhone, iPad, and iPod touch. With the help of MagFone iPhone Unlocker, you can unlock various screen locks and fix unlocking issues on Apple mobile devices. In addition, it can remove Apple ID without password and turn off Screen Time passcode, as well as, MDM locks on the iPhone, iPad, and iPod touch. Here are the steps you can follow to fix Apple Touch ID not working through MagFone iPhone Unlocker.
Key Features of MagFone iPhone Unlocker
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- Unlock various screen locks like Face ID and Touch ID on all iOS devices
- Remove Apple ID from iPhone and iPad without password and data loss
- Bypass Screen Time passcode and MDM restrictions without passcode
- Support the latest version of iOS and iPadOS, as well as, iOS devices
Step 1 Connect iPhone to Computer and Launch MagFone
Use a USB cable to connect your iPhone to your computer then it will be detected by te computer. Open MagFone iPhone Unlocker and select the Remove Lock Screen option then click the Start button.
Step 2 Go to Put iPhone into DFU Mode Manually
Then you need to manually put your iPhone into DFU mode before fixing Touch ID not working. If you don't know how to enable your iPhone into DFU mode, you can follow the on-screen instruction.
Step 3 Check the Device Info and Download the Firmware
The device information of your device will show on the screen, and all you need to do is to check the device information. If there is something wrong, you can correct. Then click the Download button to download the firmware.
Step 4 Start to Fix Apple Touch ID Not Working on iPhone
After downloading and unzipping the firmware for your device, you can click the Unlock button to start solving the Touch ID not working issue. Then you can restart your device and set up Touch ID on your device again.
When setting up Touch ID on your iPhone or iPad, you can use Touch ID to securely and conveniently unlock your device by pressing the Home button with your finger or thumb. If your Touch ID is not working, you can try the above solutions introduced in this article. Hope all the methods can help you fix Apple Touch ID not working. Then you can unlock your iPhone or iPad with your fingerprint.